Account recovery

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We're unable to perform an automated recovery of your account.

This may be because:

  • you were unable to provide enough information about your account, or
  • access to your account is currently unavailable.

Please complete the form below so that one of our Customer Service Centre officers can contact you directly (during business hours).

Important

Password resets can only be conducted between 8:00am and 5:00pm AEST, Monday to Friday.

Any requests received outside of these hours will be processed as a priority next business day.

Account details

Account code is required.
Can't remember your Account code?
User ID is invalid.
UserIDs are typically issued to clients who access Confirm as part of an organisation. If you don't log in with a User ID, just leave this field blank.

Your contact details

Full name is required.
A valid email address is required.
Phone number is required.
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Need help?

Contact the Confirm Service Centre:

1800 773 773
confirm@citec.com.au