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Privacy statement

CITEC will retain and protect the information provided by you for registration and CITEC Confirm purposes only (but may be legally required to disclose it in some circumstances, for example, if ordered by a court to do so).

It is impossible to guarantee the protection of your personal data absolutely. CITEC Confirm uses 128 bit SSL encryption which provides a level of security.

However, your data may be exposed to loss, unauthorised access, use, modification or disclosure.

CITEC will not use the information for on-selling to list brokers.

Please ensure you have read and agreed to the CITEC Privacy Policy below before continuing use of the Confirm service.

Table of contents

Your privacy

The Department of Public Works is committed to protecting user privacy. We understand that visitors and users of this web site may be concerned about their privacy, and the confidentiality and security of any information that is provided.

The Department of Public Works is subject to the Information Privacy Act 2009 which requires that we comply with the Information Privacy Principles (IPPs) set out in the Act. The IPPs set out how Queensland Government agencies should collect, store, use and disclose personal information and how individuals can access and apply to amend documents containing their personal information.

When you visit a Department of Public Works web site, our server makes a record of your visit and logs certain information for statistical purpose only. No attempt is or will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a power to inspect activity logs.

Google Analytics and information collected on this web site

CITEC Confirm uses Google Analytics to gather statistics about how this website is accessed. Google Analytics uses cookies to gather information for the purpose of providing statistical reporting.
The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers located outside of Australia. No personally identifying information is recorded or provided to Google. If you are logged in to the CITEC Confirm, information about your user account is NOT linked to data recorded by Google Analytics and is NOT provided to Google.
Information gathered using the Google Analytics cookie includes:

  • the number of visitors to the CITEC Confirm website
  • how visitors arrive at the CITEC Confirm website
    e.g. did they type the address in directly, follow a link from another webpage, or arrive via a search engine?
  • the number of times each page is viewed and for how long
  • time and date of visit
  • geographical location of the visitor
  • information about what browser was used to view the CITEC Confirm website and the operating system of the computer
  • information about whether the browser supports Java and Flash
  • the speed of the user's internet connection.

No attempt is or will be made to identify your personal details except, in the event of an investigation, when a law enforcement agency may exercise a warrant to inspect activity logs.

Click here to view a Google Analytics example report.


Some Department of Public Works web sites use cookies to provide customised online payment facilities for government services only. If you wish to use these facilities you will need to accept cookies. If you have configured your browser to reject all cookies, you will still be able to view information-only pages on these sites.

Personal and financial information provided when you purchase an item or renew a license is protected at all stages of the transaction.

What is a cookie?

A cookie is a short piece of data which is sent from a web server to a web browser on the user's machine when the browser visits the server's site. The cookie is stored on the user's machine as an historical identifier. It is not however, an executable program and cannot do anything to your machine.

A server cannot find out a name or e-mail address, or anything about a user's computer, by using cookies and cookie information is not stored or collected by the Department.

Security of Queensland State Government web sites

The Queensland State Government applies a range of security controls to protect its web sites from unauthorised access. However, users should be aware that the World Wide Web is an insecure network that gives rise to a potential risk that a user's transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses, disabling codes, worms or other devices or defects.

The Queensland State Government accepts no liability for any interference with or damage to a user's computer system, software or data occurring in connection with or relating to this web site or its use. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this web site or related sites is free of viruses or other contamination that may interfere with or damage the user's computer system, software or data.

Links to external web sites

This web site contains links to other sites that are external to CITEC. CITEC takes care in linking web sites but has no direct control over the content of the linked web sites, or to the changes that may occur to the content on those sites. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external web sites.

E-mail and feedback

This is a Queensland Government website. E-mail correspondence sent to this site is subject to the Right to Information Act 2009 and will be treated as a public record and retained as required by the Public Records Act 2002 and other relevant Acts and regulations.

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law. Email messages may be monitored by our website support staff for system trouble shooting and maintenance purposes.

Although every effort will be made, CITEC cannot guarantee to reply to e-mails. Some e-mails received through this web site may be forwarded to CITEC or Department of Public Works officers for appropriate action.

E-mail messages may be monitored by the Department for system trouble shooting, maintenance and compliance purposes.


At times you may be asked to complete survey questionnaires that appear on the CITEC Confirm web site. These may include your providing identifiable information. If you agree to participate in these surveys, you will be asked to review and accept certain additional terms and conditions relating to the use of the information you furnish. You will be given the reasons for the collection of such information and the purpose for which it will be used.


If you have any queries about our privacy and security practices, please contact the Manager, CITEC Legal and Contractual Services, on (07) 3227 6008 or email


The materials presented in this website are distributed by the Queensland Government as an information source only. The State of Queensland makes no statement, representation, or warranty about the accuracy or completeness of any information contained in this publication. The State of Queensland disclaims all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete in any way for any reason.

The State of Queensland disclaims all liability for any damages arising from your access to, use of, or downloading of any material or part thereof from this Internet site. Despite our best efforts, the State of Queensland makes no warranty that the information in this publication is free of infection by computer viruses or other contamination.


The Queensland Government supports and encourages the dissemination and exchange of information. However, copyright protects this material.

The State of Queensland asserts the right to be recognised as author of this material and the right to have its material remain unaltered.

Except for purposes permitted by the Copyright Act 1968, use of this material should only be in accordance with the copyright statements appearing on individual Queensland Government websites. In the absence of such statements, please contact the Administrator Crown Copyright for conditions governing the use of Queensland Government material.

Copyright © CITEC 2004-2010.